FAQ
Good to know before booking.
Answers about reservations, delivery, setup, pickup, weather, equipment and payments.
Answers about reservations, delivery, setup, pickup, weather, equipment and payments.
No. We confirm availability first. The date is reserved after approval and the 25% non-refundable reservation deposit.
No. We do not have a customer pickup storefront. We provide delivery and pickup so orders stay organized, on schedule and arrive safely.
Table and chair setup/takedown is available for an additional fee. It is not automatically included with standard delivery.
Yes. Customers do not set up our canopies. Beehive handles canopy setup and takedown.
You do not need to select an exact delivery or pickup time online. After we review your request, we coordinate the delivery and pickup windows directly with you.
Delivery and pickup are quoted after reviewing the exact event address, order size and access conditions.
Pickup timing is coordinated with you after the order is confirmed. A next-day pickup does not automatically mean an additional rental day unless the equipment is being kept for additional use.
Tables and chairs should be cleared of decorations, food and personal items and returned to the agreed pickup area unless setup/takedown service was purchased.
Please remove food, décor and debris from linens. Specific return instructions are provided with the confirmed order.
Weather can affect canopy safety and service. We may adjust or decline canopy installation when conditions are unsafe.
Tell us the surface type, available space, access, slopes, sprinklers, utilities and nearby structures or obstacles.
Yes. Customers are responsible for rental equipment from delivery through pickup. Missing or damaged items may be charged at repair or replacement cost.
Remaining payment details are confirmed with your reservation agreement.
Available payment methods are confirmed with your quote and reservation.
Usually, yes, subject to inventory and timing. Contact us as early as possible if quantities or equipment need to change.
The 25% reservation deposit is non-refundable. Any additional cancellation terms are included in the rental agreement.
When available, additional rental days are charged at 25% per additional day.
Yes. Equipment is inspected and prepared between rentals so it is ready for the next event.